Your Privacy Matters

Effective Date: March 1, 2026

1. Information We Collect
We collect information necessary to deliver our services effectively, ensuring compliance and transparency. This includes:

Contact Information: Name, phone number, and email of all users, including account owners (caregivers), Seniors, and Trusted Circle members.

Technical Data: User IP address, device type, and timestamps.

Service Data: Responses to daily check-in questions, metadata from check-in reports, and call or in-person visit summaries.

Consent Records: Documentation of opt-in timestamps and methods (e.g., the specific activation code sent by a senior).

2. How We Use Your Information
The information we collect is used solely to:

Conduct daily automated SMS wellness check-ins.

Communicate updates or alerts to designated family members or trusted contacts.

Support the well-being and independence of senior users.

Generate summaries of check-in responses for Trusted Circle members.

Maintain internal records for service reliability, troubleshooting, and legal compliance.

3. Data Storage and Security
All personal data is securely stored in encrypted databases. We maintain robust security measures, including:

Restricted access to authorized personnel only.

Encryption of data both in transit and at rest.

Storage on secure servers located in the United States.

Routine security monitoring and compliance with applicable data protection regulations.

4. SMS Messaging & Consent
To comply with the Telephone Consumer Protection Act (TCPA) and mobile carrier guidelines (10DLC):

User-Initiated Activation: Service for the senior recipient only begins once they send a unique activation code to our system. This act constitutes prior express written consent.

Opt-Out: Users may opt-out of SMS communications at any time by texting STOP to our number. A single confirmation text will be sent to confirm the unsubscription.

Help: Users can email help@cozytext.com.

5. Sharing of Information (SMS Privacy Disclosure)
We do not sell or rent your personal information to third parties.

No Third-Party Sharing for Marketing: Mobile information (including phone numbers and SMS consent data) will not be shared with third parties or affiliates for marketing or promotional purposes.

Service Providers: We share your phone number only with our SMS gateway provider (e.g., Twilio) for the sole purpose of delivering our service messages. These providers are contractually prohibited from using your data for any other purpose.

Legal Requirements: We may share data if required by law, regulation, or valid legal process.

6. Your Rights
You have the right to access, correct, or request the deletion of your personal information. To exercise these rights, please contact us at help@cozytext.com. We will respond promptly in accordance with applicable privacy laws.

7. Children’s Privacy
Our services are not intended for use by children under the age of 16. If we discover we have collected information from a child without parental consent, we will promptly delete it.

8. Data Retention
We retain personal information only as long as necessary to provide our services and comply with legal obligations. When no longer needed, data is securely deleted or anonymized.

9. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services or applicable laws. When we do, we will revise the “Effective Date” at the top of the policy and notify users where appropriate.

10. Contact Us
If you have any questions or concerns about our privacy practices, please contact:
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The CozyText Team at Senior Year, Inc.
Email: help@cozytext.com
Website: www.cozytext.com

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