Your Privacy Matters

Effective Date: August 1, 2025

1. Information We Collect

We collect information necessary to deliver our services effectively for compliance and transparency. This includes:

- Name, phone number, and email of all users, including account owners, Trusted Circle members, and student service providers

- User IP address, device type, timestamps

- Responses to daily check-in questions

- Metatdata from check-in reports, call summaries, and in-person visit summaries

This information is gathered when you interact with our services directly or through a trusted contact on your behalf.

2. How We Use Your Information

The information we collect is used solely to:

- Conduct daily check-ins

- Communicate updates or alerts to designated family members or trusted contacts

- Support the well-being and independence of senior users

- Generate summaries of check-in responses or phone calls for Trusted Circle members

- Improve service functionality and ensure safety of senior users

- Maintain internal records for service reliability and issue resolution

We do not use your information for advertising or marketing purposes.

3. Data Storage and Security

All personal data is securely stored in encrypted databases. We maintain robust security measures, including:

- Restricted access to authorized personnel only

- Routine security monitoring

- Compliance with applicable data protection regulations

- Data is stored on secure servers located in the United States

- Our SMS and email communication providers comply with relevant data protection standards

- Data is encrypted both in transit and at rest

4. Sharing of Information

We do not sell or share your personal information with third parties. We may only share data when:

- Required to deliver specific service features (e.g., SMS check-in alerts)

- Required by law, regulation, or valid legal process

- Any service provider we engage is contractually bound to safeguard your data.

5. Your Rights

You have the right to:

- Access your personal information

- Request corrections or updates

- Request deletion of your data

To exercise these rights, please contact us at: info@senioryear.com

We will respond promptly to your request in accordance with applicable privacy laws.

6. Children’s Privacy

Our services are not intended for use by children under the age of 16. If we discover that we have collected personal information from a child without parental consent, we will promptly delete it. For student workers aged 16–18, any collected information is used solely for service delivery and is protected under the same data safeguards outlined in this policy.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or applicable laws. When we do, we will revise the “Effective Date” at the top of the policy and notify users where appropriate.

8. Data Retention

We retain personal information only as long as necessary to provide our services and comply with legal obligations. When no longer needed, data is securely deleted or anonymized.

9. Contact Us

If you have any questions or concerns about our privacy practices, please reach out to us:

The CozyText Team at Senior Year, Inc.

Email: help@cozytext.com